IT Support Engineer
Certification: CCNA, ITIL, ITR
Degree: Bachelor’s in IT/CS
Experience: Minimum 3 years in IT
Location: Bahria Town phase 7, RWP
Job Description
We are seeking a skilled IT Support Engineer to join our team. The ideal candidate will have a strong technical background and be able to provide fast and useful technical assistance and fluent in English communication.
Key Responsibilities
- Work on IT tickets, responding quickly and effectively, following up with clients to ensure successful resolution
- Troubleshoot and resolve IT technical issues Level1 & 2 remotely
- Ability to handle FE operations and queries on daily basis
- Provide customer service to our clients on phone calls and emails
- Ability to work under pressure and confident in decision making when needed
- Work in rotating shifts as per requirements of the company
- Work with escalation support teams to report problems in a timely manner
- Provide timely resolution of problems or escalations with a focus on quality and customer service.
- Document all activities performed including reporting to the customer via emails, and nature of problem or issue
Qualifications
- Minimum 2 years of experience in IT support
- Strong English communication skills, both written and verbal
- Proven experience as an IT technician or other customer support role
- Proficiency in Windows/Mac OS & writing emails in Outlook
- Ability to diagnose and resolve basic technical issues
- Excellent problem-solving and multitasking skills
- Excellent communication and interpersonal skills to build and develop strong relationships with international territories
- Customer-oriented attitude