IT Support Engineer

Certification: CCNA, ITIL, ITR
Degree: Bachelor’s in IT/CS
Experience: Minimum 3 years in IT
Location: Bahria Town phase 7, RWP

Job Description

We are seeking a skilled IT Support Engineer to join our team. The ideal candidate will have a strong technical background and be able to provide fast and useful technical assistance and fluent in English communication.

Key Responsibilities

  • Work on IT tickets, responding quickly and effectively, following up with clients to ensure successful resolution
  • Troubleshoot and resolve IT technical issues Level1 & 2 remotely
  • Ability to handle FE operations and queries on daily basis
  • Provide customer service to our clients on phone calls and emails
  • Ability to work under pressure and confident in decision making when needed
  • Work in rotating shifts as per requirements of the company
  • Work with escalation support teams to report problems in a timely manner
  • Provide timely resolution of problems or escalations with a focus on quality and customer service.
  • Document all activities performed including reporting to the customer via emails, and nature of problem or issue


  • Minimum 2 years of experience in IT support
  • Strong English communication skills, both written and verbal
  • Proven experience as an IT technician or other customer support role
  • Proficiency in Windows/Mac OS & writing emails in Outlook
  • Ability to diagnose and resolve basic technical issues
  • Excellent problem-solving and multitasking skills
  • Excellent communication and interpersonal skills to build and develop strong relationships with international territories
  • Customer-oriented attitude
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